Emergency Care
If there’s an emergency and I cannot be reached, I give The Tiny Toots permission to make decisions about my pet’s veterinary care or alternative boarding. I agree to cover any related costs unless the issue is caused by negligence or misconduct on The Tiny Toots’ part.
Liability & Indemnity
I understand that while my pet is under the care of The Tiny Toots, I remain responsible for any damage, illness, or injury caused by my pet. I will not hold The Tiny Toots liable for any incidents unless they result from their negligence or intentional harm.
Cancellations & Refunds
I agree to make full payment to confirm my pet’s reservation. If I cancel:
• 14 days or more before the start date – I get a 100% refund
• 10–13 days before – 50% refund
• 5–9 days before – 25% refund
• Within 3 days – no refund
All days are counted from 0000 hours (Singapore time) of the check-in date.
Unpredictable Behavior
I understand that animals can behave unpredictably. Even with all safety measures in place, The Tiny Toots cannot be held responsible for incidents resulting from such unexpected behavior.
Aggressive Pets
I confirm that my pet does not have a history of aggression, or I have disclosed any past aggressive behavior to The Tiny Toots. I understand that The Tiny Toots may refuse or end a stay early if my pet poses a danger, with no refund provided. I will be responsible for any harm or damage caused.
